ECM Flow

ECM-Flow is a patient management system developed by an Emergency medicine specialist to improve the functioning of any Emergency Centre. The key focus was to deliver all the vital information with minimal input required by the Emergency Centre team. There are multiple features that are Emergency Centre specific that improve patient flow, emergency care (ie stroke) and improve the functioning of the myriad of different staff that are required to manage an Emergency Centre. The system has now been developed further to manage multiple wards making it capable of tracking patients throughout a hospital. ECM-Flow is currently managing two large emergency centres.

ECM Training

* under development

ECM training consists of multiple online courses designed to educate and train emergency and critical care staff. Currently the requirements for working in an Emergency Centre require the attendance of basic resus courses that cover 1% of what is seen in an Emergency Centre. This results in Emergency Centre’s being staffed by Health care professionals with no further emergency training since the basic training of medical school. ECM training courses have been designed to cover the breadth of all specialities as they pertain to the emergency centre. The training is fully focused on covering the most critical emergencies right through to the more minor and more abundant green presentations. It includes practical information on how to approach and manage not only EC patients but the management of the Emergency Centre itself. The learning curve for working in an Emergency centre is incredibly steep and with the high turnover of EC staff this often results in new staff not copping and never receiving adequate training. With ECM training staff are able to complete the online curriculum prior to starting in the EC resulting and are then immediately able to deliver improved care. Unit mangers are also guaranteed that their staff are informed and have been trained on the critical knowledge and skills required in an EC. The course consists of multiple videos and students are required to complete multiple assessments to confirm their knowledge acquisition before receiving a certificate that they have completed the specialist designed curriculum. The training is targeted to different Emergency Centre personnel.

Pre-Consult

* currently being trialed

The medical assessment of patients needs to be done thoroughly but this can be challenging when assessing multiple patients in a day.  The risk of COVID has only made this more challenging as time spent taking a history increases the risk of exposure of both patient and medical practitioner. The need for multiple patients to be assessed in a day can results in important information not being gathered. Pre-Consult was developed to make this vital function more efficient and effective. Patients are able to fill in presentation specific information while they wait on their phones or provided tablets before being seen by a medical practitioner. The assessment is interactive with the triggering of specific history pathways according to the patients input. Pre-Consult is then able to immediately deliver the information to the Medical practitioner with clear prompts and advise prior to being seen.  The medical practitioner is advised on multiple possible areas to asses that is often not thought of by inexperienced staff. Patients are also able to start receiving focused education on their inputted concerns. Pre-consult has been further developed to now include doctors notes and to assist with billing. This includes assisting in the calculation of trauma cause codes which are completed and available even before a patient has been examined. Pre-consult is a complete and secure medical record that allows notes to be completed on any device and billing codes to be selected during a consultation. The system then generates complete signed notes that are electronically stored. The system is being developed to meet the needs of allied health and prehospital practitioners too.